We purchased a Mitsubishi Zuba heat pump system from Aquatech Vancouver, and while we experienced some challenges with its cooling performance, what matters most to us is how a company responds when things don’t go as originally expected. Throughout the process, Aquatech has continued working with us, and I particularly appreciate Jonathan, the General Manager, and Daniel for taking the time to discuss our concerns and work toward a solution. Following our recent discussions, Aquatech has committed to installing an additional Mitsubishi ductless heat pump system in spring 2027, at no additional cost to us, to resolve the outstanding cooling performance issues. My wife and I genuinely appreciate this commitment and Aquatech’s willingness to stand behind the system they supplied and installed. We believe that a company’s true measure is not whether challenges arise, but how it takes responsibility and works toward resolving them. We look forward to the completion of the agreed work next spring and hope to enjoy the full cooling performance we originally expected. Thank you, Jonathan and the Aquatech team, for your continued commitment to customer satisfaction.

Company took care of paperwork quickly and efficiently. Workers were quick, competent and polite. Very pleased with finished job.

Had a heat pump with central furnace retrofit installed. The experience was solid from end to end. Knowledgeable sales reps, expert technicians and installers, and responsive front office. I would definitely recommend Aquatech. My only complaint was that sometimes what is discussed during the sales call turns out to change a fair amount once you get to installation. The sales process is "making some guesses about what the installation will look like, placement of the unit, routing of the various lines" and the actual installation process can look different and become more complicated based on the situation on the ground.

I've been very impressed with Aqua-Tech during every step of my furnace replacement, from the initial on-site assessment of my needs to the installation of my new Continental furnace and support afterwards. There was a minor issue with the new furnace (not the fault of Aqua-Tech) that I called them about near the end of a workday and they were on-site to address the issue at the start of the next day! I am particularly impressed with the professionalism of everyone involved and with the high level of communication. I'm so happy that I found them!

We used Aqua-Tech to install a heat pump on our condo and I highly recommend them. We installed a Daikin multi-split heat pump with 3 heads. The outdoor and indoor units are very quiet, but still able to cool a room very quickly. They include a great (transferable!) warranty and blend nicely into the space. Aqua-Tech's responsiveness during the estimating/proposal was incredibly quick. The free assessment was thorough, and based on proper thermal load calculations (some other companies don't bother to do this important part, and just guess equipment sizing). Jody & Alanna were so friendly to deal with throughout the whole process. They made everything easy for us, by assisting with things like communicating to building strata and getting all of the mechanical / electrical permitting. The install itself was scheduled quickly and completed on time. After the work was complete, they also helped with submitting our rebate application. The team doing the install was led by Jas, who was friendly and knowledgeable and kept me informed throughout the work. He took the time to explain at each step what the crew was doing next. Their overall professionalism, communication, and high quality work made our experience a very positive one. Highly recommend!

We had wanted to get a heat pump for years and hosting a family reunion this past July put an end to our procrastination. We went through the vetting process but it gave us a short runway . Aqua tech came out on top, on our spread sheet, and we decided to go with the Mitsubishi City multi system but we were worried that the install couldn’t be done in time. However, Aqua Tech’s management style is driven by the customer’s needs with a team approach. The network of professionals have great communication between all the different departments to ensure a seamless collaboration . A big shout out to Jody the estimator , Roy the scheduler, Marco our skilled problem solving Project Manager , Tanya in accounting , Paul in follow-up and the organized, prompt , polite installation team . Although it is invasive at the time, our heat pump experience was stress free . During our walk through , our questions were patiently answered . The job was completed in 4 days , and we now have had a delightfully comfortable summer for the first time in many years.

Amazing service from start to finish. A very competent and capable team. We installed our heat pump in our strata unit and very happy with the results. Thank you to Tanya, Jonathan and the entire team at Aquatech. A job well done! Definitely recommended. V & Nat

We recently had Aquatech install a Mitsubishi mini-split ductless heat pump in our condo. We were very impressed by their service and their professionalism. They kept to their schedule, never keeping us waiting. As well as installing our system, they took care of permitting, complying with our strata rules, and applying for BC Hydro rebate for which we qualified. It was a hassle-free installation and we are very happy.